- Order Processing Time:
- Pre-Order Processing Time:
Pre-ordered items require additional processing time, approximately 7-25 business days. For exact delivery information, you can contact us via email at firstname.lastname@example.org
- Shipping Rates & Delivery Estimates:
All orders will be shipped from our global warehouse based in Taichung, Taiwan, also known as the 'Bicycle Town.' The shipper's name on the invoice will be TEN ON TEN Co., Ltd, which is the registered name of the WOOdman warehouse/factory. The shipping cost and delivery estimates for your order will be calculated and displayed at checkout.
- Shipping Methods：
Postal Service: In some countries, we offer the option to ship your order through the postal service. This method provides a cost-effective solution with lower shipping fees. However, please be aware that the delivery time may be longer compared to express courier services. The exact delivery time frame depends on the postal system of your country, and we cannot guarantee timely arrival. If you have an urgent need for your order, we recommend selecting a courier service such as DHL for expedited shipping.
We partner with reliable shipping carriers such as DHL, FedEx or OCS to ensure prompt and secure delivery of your orders.
- Order Tracking:
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, which you can use to monitor the progress of your delivery. We will assist in tracking the package but are not responsible for any delays or errors caused by the shipping carrier.
- Order Issues and Lost Packages:
In the event of any issues with your order, such as damaged items or lost packages, please contact us as soon as possible. We will work diligently to resolve the problem and assist you in finding a satisfactory solution. However, please note that we are not responsible for any loss, damage, or delay caused by the shipping carrier.
- International Shipping:
We offer international shipping to select countries. However, please be aware that international shipments may be subject to customs inspections, duties, taxes, and other fees imposed by the destination country. These additional charges and potential delays are beyond our control, and it is your responsibility to comply with any applicable customs regulations or requirements.
- Returns and Exchanges:
For information regarding our return and exchange policy, please refer to our separate Returns and Exchanges Policy
- Modifications to the Shipping Policy:
We reserve the right to modify or update this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website. It is your responsibility to review this policy periodically to stay informed about any updates.
If you have any further questions or require assistance, feel free to contact us directly.Email: email@example.com